It’s easy to complain when service is terrible, but it can be a little more difficult to remember to praise excellent service. A few months ago it was brought to my attention that Apple was replacing first-generation iPod nanos due to a battery that could dangerously overheat. I didn’t think much of it, as I had replaced my first-gen nano (which I got five and a half years ago) with a fourth-gen one a year or two ago and the old one was sitting in a drawer unused. Then I heard at the end of December that people who had submitted their first-gen nanos for replacement were receiving the a brand new, latest-gen nano. I checked to see if my first-gen was a part of the recall, found out that it was, and submitted a request for replacement. A week or so later, an empty box was thrown onto my patio by the FedEx guy.
About a month later, my brand new, shiny nano showed up (well, actually, FedEx tried to deliver it three times during the week when I wasn’t home, so I had to spend part of a Saturday afternoon hunting down their facility in Sun Valley). Seeing as I bought the nano over a half-decade ago, it was certainly a pleasant surprise to see the company handle the situation the way it did.
I’ll save my Apple vs PC thoughts for another time.
Weight: 236.4 Max: 240 Min: 236.4 Body Fat %: 24.9
Yearly Mileage: 6.5 miles
Current Belt: Purple – Next Belt: Orange (Blue?) – Next Test Date: 3/12
Fitocracy Level: 7 (5471 points, 121/1750 to next level) – ID: disciplev1
0 Responses
Stay in touch with the conversation, subscribe to the RSS feed for comments on this post.